Frequently Asked Questions 💕
How do I choose the right size?
Please check the size chart on the product page before ordering. For a relaxed or oversized look, consider sizing up.
Are your T-shirts and hoodies unisex?
Some styles may have a unisex fit, while others are more fitted or cropped. Check the product description and size chart for details about each item.
When will my order ship?
Our pieces are made especially for you. Processing and estimated delivery times are provided during checkout. You’ll receive tracking information once your order is on the way.
How can I track my order?
Once your order ships, we’ll email you a tracking number. Please allow a little time for the carrier to update the tracking information.
Can I change or cancel my order?
Because orders may enter production quickly, changes and cancellations aren’t guaranteed. Contact us as soon as possible, and we’ll do our best to help.
Do you accept returns or exchanges?
Please review our Return Policy for eligibility and instructions. Items must meet all return requirements before they can be accepted.
What if my order arrives damaged or incorrect?
We’ve got you! 💕 Contact us promptly with your order number and clear photos of the item so we can review the issue and help make it right.
How should I wash my items?
For the best results, wash your item inside out in cold water with similar colors. Use a gentle cycle, avoid bleach, and tumble dry on low or hang dry. Do not iron directly over the design.
Will the design look exactly like the picture?
Colors and placement may vary slightly because of screen settings, garment sizing, and the printing process. We work to make every piece as close to the product image as possible.
Can I use more than one discount code?
Only one discount code can typically be used per order unless otherwise stated.
How can I contact Soft Statement Co.?
Visit our Contact Us page and send us a message with your name, email address, and order number if applicable. We’ll get back to you as soon as possible. ✨
