Shipping policy

Shipping Policy

At Soft Statement Co., every item is made to order. Please allow time for your order to be created, inspected, packaged, and shipped.

Processing and Production

Most orders require approximately 3–7 business days for production before shipping. Business days do not include weekends or holidays.

During sales, holidays, product launches, or periods of high order volume, production may take longer. Production time is separate from shipping time.

Shipping and Delivery

Shipping rates and estimated delivery times are calculated at checkout based on your location, selected products, and available shipping method.

Delivery estimates begin after production is complete and the package has been given to the shipping carrier. Delivery dates are estimates and are not guaranteed.

Orders may be shipped through carriers such as USPS, FedEx, DHL, or another available delivery provider.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking details to update after the shipping label is created.

If your order contains multiple products, the items may arrive in separate packages.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.

If you notice an error, contact us immediately. Once production or shipping has begun, we may not be able to update the address.

Soft Statement Co. is not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be reshipped.

Shipping Delays

Unexpected delays may occur because of weather, holidays, customs processing, carrier disruptions, peak-season volume, or other circumstances outside our control.

We are not responsible for carrier-related delays after an order has shipped, but we will do our best to help you obtain available tracking information.

Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please review the tracking information and check with household members, neighbors, or your local delivery office.

If you believe your package has been lost in transit, contact us within 7 days after the estimated delivery date. Include your name, order number, and tracking information so we can investigate the shipment.

Packages marked as delivered by the carrier are not automatically eligible for a refund or replacement. We will work with you and the carrier to determine the appropriate resolution.

International Shipping and Customs

International shipping may be available for select destinations. Delivery times vary depending on the destination and local customs procedures.

Although duties and import-related fees are generally included, customers in certain locations may be responsible for customs duties, taxes, or other fees required by local authorities. Soft Statement Co. does not control these charges.