Return & Refund Policy

At Soft Statement Co., every item is made especially for you. Please review your size, color, design, and shipping information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery. Include:

• Your name and order number

• A brief description of the issue

• Clear photos or videos showing the item and problem

Once your claim has been reviewed and approved, we will arrange a replacement or issue a refund to your original payment method.

Made-to-Order Items

Because our products are made to order, we do not accept returns, exchanges, or refunds for:

• Ordering the wrong size or color

• Changing your mind

• Personal preference

• Items that were correctly produced according to your order

• Incorrect addresses or other information entered during checkout

Please review the product description and size chart carefully before ordering.

Return Conditions

If a return is approved, the item must be unused, unworn, unwashed, unaltered, and in its original condition. Items that have been worn, stained, washed, altered, or damaged through misuse will not be accepted.

Do not return an item without contacting us first. Unauthorized returns may not be accepted. If a physical return is required, return instructions and the correct address will be provided after approval.

Customers may be responsible for return shipping unless the item arrived damaged, defective, misprinted, or incorrect.

Cancellations and Order Changes

Orders can only be canceled or changed before production begins. Since production may start shortly after an order is placed, please contact us as soon as possible. Once an order has entered production, it cannot be canceled or modified.

Lost Packages

If your package appears to be lost in transit, please contact us within 7 days after the estimated delivery date. We will work with the shipping provider to investigate the issue.

Soft Statement Co. is not responsible for packages delivered to an incorrect address entered by the customer or packages marked as delivered by the carrier. However, we will do our best to help you locate your order.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional processing time for the refund to appear, depending on your bank or payment provider.

Contact Us

For questions or concerns regarding your order, please contact us through our store’s Contact page. Include your order number so we can assist you as quickly as possible.